Frequently Asked Questions
Do you have a physical store?
Yes! We have a showroom where you can shop and try on some of your favorite items in person at a discounted price! We are located at 712 N Orange Grove Ave, Los Angeles Ca 90046. Our hours are 11am-5pm Tuesday-Sunday. We currently are not accepting returns or in store exchanges for items purchased online. All sales purchased in store are final sale.
How long does shipping take?
If you have ordered with express shipping please note: if your order is placed after 2:00pm PST with expedited shipping, you will be shipped the following business day.
- If you have placed an order for Custom Denim By Sorella these items take 9-10 business days to create, not including weekends and/or holidays.
- If you have ordered with standard ground shipping please allow 5-7 business days for your order to process and ship.
- If you are an international order please allow 6-10 business days for your order to process and ship.
How do I track my order?
Once your order has been shipped you will be emailed your tracking information.
Can I return my order?
Yes, as long as it is still within our allowed 5 days for return. We do not accept returns or exchanges on our custom made items which would be stated in their description.
How do I return or exchange my order?
Fill out a returns rma on the front page of our website. The link is under account at the very bottom of the page. After filling out the request please wait to be approved or denied.
Do you have a size chart?
Yes! CLICK HERE to view the size chart
RETURNS & REPLACEMENTS
Sorella Boutique does not accept returns on products ordered from SOSORELLA.com after 5 days of you recieving it. Accessories, Swimwear, and Vintage items are NOT returnable, but if they are defective we will send you out new product. Please note that custom orders, and After 9 Cosmetics can NOT be returned, exchanged, or refunded. To get a return authorization number, please use the following page. RMA RETURNS. SOSORELLA.com does not refund shipping costs when product is returned. Returns are issued as STORE CREDIT.
Shipping & Delivery
Sorella Boutique utilizes multiple order shipping methods. In house, we ship anywhere in the world. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via UPS or USPS. To track your order at anytime, you'll be able to use your UPS of USPS Tracking number. UPS SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) PLEASE NOTE: Sorella Boutique does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Los Angeles, California. We try to be as green as possible. Sorella Boutique is not responsible for lost or stolen packages.
Orders over $100 may require a signiture at the time of delivery.
International customers may be required to pay import or duty fees to their local customs. Sorella Boutique is not responsible for fees or taxes imposed by the customers local government.
Privacy & Security
The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.
WHAT HAPPENS TO THE INFORMATION WE COLLECT
The information you give us stays at Sorella Boutique and with Sorella Boutique partners. We maintain your information in-house at Sorella Boutique. If you want to remove your information from our database, email us by using our CONTACT US PAGE
INFORMATION WE COLLECT
Personal Information: We collect and store information that you provide to SOSORELLA.com or our Customer Service Department. When you sign-up for the Sorella Boutique Newsletter, open an account, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the Sorella Boutique Newsletter your email will be removed from our system.
Anonymous Information Through your use of our Website, we may also gather certain information that does not identify you individually ("Anonymous Information"). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit SOSORELLA.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online Sorella Boutique experience possible.
USE OF ANONYMOUS INFORMATION
We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make SOSORELLA.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.
LINKS TO OTHER WEBSITES
In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, please have your parents enter their information when personal information is required.
STORE SHIPPING POLICY: Sorella Boutique will ship purchased merchandise at the cost of the customer. Shipping charges are based upon the weight of the item and the location of the customer. Shipping charges will be determined on a case-by-case basis. Sorella Boutique ships via UPS and USPS. The item will ship within 5 business days of payment being verified. Currently, Sorella Boutique does NOT accept returns on shipped merchandise and the Vintage Return Policy applies to all shipped merchandise.